Refund policy
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
Eren Aslankent
Kreuzbergstraße 41, 66346 Püttlingen, Germany
Email: info@neoklick.de
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.
Note: For quick processing, we kindly ask you to announce your return by email in advance. However, this is not a requirement for effectively exercising your right of withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract.
We will carry out such reimbursement using the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
For returns from Switzerland, the customer additionally bears any customs or import costs incurred.
Please use a tracking number for your return; without a tracking number, no liability can be accepted in the event of loss.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you want to withdraw from the contract, please fill out and return this form.)
To:
Eren Aslankent
Kreuzbergstraße 41
66346 Püttlingen
Germany
Email: info@neoklick.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
— Ordered on (*)/received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.
